For hotels, hotel groups and apartment operators
Sell your guests the whole trip, not just the room.
We tailor every guest's trip under your brand so that, from the moment they book, they buy from you: your services and the city. And their spend and interests help you plan next season.
Your brand
No changes to your systems
Live in 7 days
Late checkout · €25Yours, in full
Tickets and transfersYou earn a share of every sale
Room upgrade, sold before arrivalCaptured from the booking email
Your guests spend more on activities than on their room.
Out of every €100 an international tourist spends in Spain, €17.60 goes on accommodation and €24.30 on activities. Today, almost none of that spend goes through you.
Outside
1 in 3
experiences are booked online. If guests can't find them with you, they book them on an experience platform.
Arival, 2025.
Before arrival
6 in 10
book tours and tickets 3 or more days ahead. Whoever recommends first wins.
Arival, Dec 2025.
In-house
8.2%
of stays buy an extra hotel service when it's offered.
Oaky.
How much do your guests spend on activities?
With your rooms and your occupancy, instantly.
One person per occupied room, at €40.60 a day (INE, Egatur, Dec 2025, international tourists), excluding food. With your data we run the exact figure.
€1M
a year spent by your guests on activities
Reference model, below industry rates: out of 100 stays, 60 open the booking email, 25 enter the platform, 4 buy something from you and 4 book something in the city. Industry: Oaky (80-85%, 42-43%, 8.2%) and HospitalityOS (15-25%).
How much of it could run through you?
See the breakdown with your numbers, in-house and in the city.
Your breakdown, per year
0stays
0enter the platform
0buy something from you
0book something in the city
On the reference model. In the demo we turn it into euros with your prices.
One platform for the whole trip. Selling starts before arrival.
Your services and the city, in one place, under your brand.
Your hotelThe city
1
Before arrival
From your booking confirmation. Upgrades, late checkout and breakfast sell here, while the guest is still planning.
UpgradeLate checkoutBreakfast
2
During the stay
Everything about your property on their phone, in their language. Two taps to order, even where there's no front desk.
SpaParkingLate checkout
3
At the destination
Tickets, tours and transfers, booked under your brand, not on an experience platform.
TicketsToursTransfers
4
At checkout
If something went wrong, you hear before the review does. And next time, a direct booking.
ReviewsDirect booking
Guests come in through
Booking email
QR
Your website
WhatsApp
The guest journey, in one minute.
The four moments above, with a real hotel's screens.
Playing it loads YouTube.
Two revenue streams, one screen.
In-house
Yours
UpgradeLate checkoutBreakfastSpaParking
You keep all of it. We take no commission.
Outside
The city
TicketsToursTransferseSIMFree tours
The provider charges, you earn a share of every sale.
You decide what your guests see.
- Your logo, tone and offer, with no sign of our name
- Your services come first, and you choose what gets recommended in the city
Two hotels, two brands. Names hidden.
For your guests, their whole trip on their phone, made to measure.
Before arrival and during the stay, everything is in one place: their culture route, the most insider food spots and the experiences that suit them. And they don't have to jump across a hundred platforms to plan it.
- Three questions get them a free day-by-day plan with times
- Answers in their language, on WhatsApp too
They open it because it's useful, and while they use it, they buy from you.
3,000+visits to the platform
×3more visits than the property's own website
3 minaverage session
1 in 3finish their plan
3 in 10keep chatting on WhatsApp
The Insider Plan analytics, September 2026. Sessions, not bookings.
"A really interesting plan, very well designed and chosen around my preferences." (translated from Spanish)
"We had incredible food experiences. Highly recommended." (translated from Spanish)
"It's up to each traveller what they want to do, as there are plenty of options. The plan is very complete." (translated from Spanish)
Your guests' spend and interests tell you how to plan next season.
What they buy, what they're into and how they found you: it's on your dashboard every week. You decide what to offer next season, and to whom. The data is yours.
- How much each guest spends and on what, in-house and in the city
- What they say they came to do
- Which channel converts: email, QR or website
- Direct contacts for the next booking
A 90-room hotel, first month
150guests on the platform
31plans sent
22direct contacts
44questions that skipped the front desk
Live in 7 days, without touching your systems.
Starts without touching your PMS
No app for guests, no new tools for your team
Inside your website, via iframe
Day 1
You
Logo, directory and menu, in whatever format you have.
Days 2 to 7
Us
We build your platform. You approve it.
Day 7
First guest
Through your booking email and a QR.
Optional
PMS via API
Later, without starting over.
One monthly fee per property, based on what you switch on.
No set-up fee. Leave your email and we'll show you the price of each plan.
Basic
€000a month per property
- A day-by-day plan for every guest
- Core analytics
Most chosen
Conserje IA
€000a month per property
- Everything in Basic
- Guest conversations
- Extras and city partners
- Reviews
- Guest profiles
Hub
€000a month per property
- Everything in Conserje IA
- Unified inbox
- PMS connection via API
- Dedicated support
See the prices
We'll show them right here, instantly.
For groups, we agree the price in the demo.
Book a demoWhat decision-makers ask.
Does it need to integrate with our PMS?
Not to start. It runs on your booking email and a few QR codes. If you want, it connects via API later.
How much does it cost?
A monthly fee per property, depending on what you switch on, with no set-up fee. The three plans are just above.
Can it sit inside our website?
Yes, via iframe, as well as the link in your booking email and QR codes.
What do you charge on in-house sales?
Nothing. Upgrades, late checkout, breakfast or spa are yours in full. On the city side, you earn a share of every sale.
Does it work for apartments with no front desk?
Yes. Guests have house information, extras and the city on their phone, with no one needed at a desk.
Does it replace reception?
No. It takes the repeat questions off the desk; anything that needs a person goes to reception.
What if we already have a chatbot or a WhatsApp agent?
It keeps working as it is. The platform adds the plan and the sales, in-house and in the city.
What happens to guest data?
It's your data. It is stored anonymised, and no AI model ever receives anything that identifies the guest. Name and email are only asked for at the end, to send the plan.
See your brand on the platform before you decide.
Tell us your hotel or group and we'll send you a demo built with your brand, plus the numbers for your property.
hello@theinsiderplan.com